Piab offers a warranty to distributors, integrators and users of Piab products worldwide as per the following definitions:
A five-year warranty is valid for complete vacuum conveyors excluding electro mechanical pumps and controls.
A five-year warranty is valid for vacuum pumps excluding electro mechanical pumps, accessories and controls.
A two-year warranty is valid for electro mechanical pumps.
A one-year warranty is valid for other products.
General warranty principles:
Piab guarantees against defects in the manufacture and materials by normal use in a proper environment, when following the instructions for care, maintenance and control described in the appropriate Piab manual.
Piab replaces or repairs, free of charge, faulty products provided that these are returned to Piab and found to be covered by the warranty.
It is at Piab’s discretion whether a faulty product should be sent back to Piab for replacement or if the repair shall be made locally at Piab’s expense.
This warranty does not include wear parts such as filter elements, sealings, hoses, pipe fittings, pipe bends, pinch valves (in-line with conveyed material), reducers, etc.
This warranty does not include subsequent damages caused by defective products.