The global spread of COVID-19 is affecting every one of us. Our first and foremost concern is safety. Starting today, based on guidelines set forth by Massachusetts Governor Charlie Baker, the Piab Hingham, MA office is moving into a more remote working environment for the near future.
Our Application Engineers and Customer Service Associates will be able to handle phone calls to our 800-321-7422 phone number and incoming e-mails from their homes, so our high level of service will be uninterrupted. We will have a rotation of the Vacuum Automation Application Engineers in the office so normal office activities such as product testing for vacuum pumps and suction cups can still be accomplished. Regarding lab tests for our Vacuum Conveyors, that will be reviewed on a case-by-case basis. We will not be inviting any visitors to our office until further notice.
The Piab Area Sales Managers, Application Engineers, Management and Marketing people will be available for Skype for Business calls or on similar platforms as travel to customers and channel partners will be limited at best. We will be flexible to your needs and our support to you remains unchanged.
At present, we are not experiencing any disruptions in shipping and receiving, but, with so many factors in play, that could change. We will update as possible if the situation changes.
Piab is committed to the health and safety of its employees and continues to monitor the information being distributed by the World Health Organization, Center for Disease Control and Prevention, and local governments. We will let you know when this situation changes and keep you informed.
Thank you to all of you in this time of need. Thank you for your business.